(Awesome) Skills
User Research
I can help your organization… identify your customers segments, goals, and preferences; pinpoint potential barriers that may prevent them from using your product/service; and usability test prototypes to verify and validate assumptions.
User Experience Design (UXD)
I can help your organization… bring your digital product vision to life with a unique and visually appealing design that is usable, accessible, and improves user satisfaction so that you can increase conversion rates and improve your bottom line.
Design Systems
I can help your organization… maintain a consistent brand and design language by designing a collection of components and providing specifications and guidelines for create, read, update, and update (CRUD) patterns.
Business Analysis
I can help your organization… elicit functional and nonfunctional requirements through stakeholder interviews; provide technical specifications, including process flow diagrams, use cases, and domain models.
IT Service Management (ITSM)
I can help your organization… improve your overall service delivery by applying information technology infrastructure library (ITIL) best practices for tracking, managing incidents/requests tickets, and resolving root-cause problems.
Cost Reduction Consultant
I can help your organization… improve efficiency and reduce costs by analyzing your business processes and employee productivity. I will work with you in creating a plan to streamline operations, reduce waste, and increase your bottom line.
Web Accessibility Testing
I can help your organization… satisfy accessibility requirements by translating WCAG accessibility requirements and helping developers apply the correct HTML or ARIA attributes. I will provide a thorough accessibility audit report evidence from both screen readers (e.g., JAWS, NVDA) and accessibility checkers (e.g., ANDI, WAVE).